Description

Our client is creating a new level 2 Application Support team in Porto, and we are looking for its team leader.

Client Details

Our client is responsible to manage critical infrastructures in several countries, especially in Europe.

This role is crucial to guarantee the stability of those critical services and requires a strong coordination with the business and as well with the related technology teams.

The role is to manage not just the ITIL competencies but as well manage a 24X5 team that supports the Post Trade businesses.

It requires to structure a Governance that delivers a proper reporting to the business lines and as well to the IT stakeholders.

Description

• Resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge;
• Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform;
• Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident;
• Definition and setup of application alerts to be monitored by 1st level;
• Technical configuration of Megara as listed in the relevant Configuration Matrix;
• Manage the relationship with software vendor;
• Being involved in all the planned Megara platform software deployment tasks;
• Responsible for changes in Megara due to software CRs;
• Responsible for upgrades of Megara Platform;
• Contributor on Problem Management process if the problems are related to the application;
• Oversees and reports weekly, monthly, quarterly, and annual application metrics;
• Identifies trends and assess opportunities to improve processes and application;
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values;
• Collaborates with transitions and onboarding team as needed;
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders;
• Assesses a variety of situations and provide clarity to team and stakeholders;
• Establishes and maintains credible, professional relationships with clients, internal business lines.

Profile

• 10+years of leadership experience in similar roles in Complex Environments;
• Background in areas related with troubleshooting;
• Knowledge of Central Securities Depositary Environment and on Corporate Actions processes is a plus;
• Strong sense of service, transparent in case of difficulties;
• Logical;
• Active listener and with a very structured/coherent and organized speech, being capable of communicating complex technical topics to a wide variety of audiences;
• Strong leadership and management abilities;
• Ability to lead Teams, potentially cross Group Companies, and with different scopes of a complex nature;
• Demonstrated critical thinking and willingness for improvements;
• Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives;
• Strong interpersonal skills, empathy, ability to understand the business needs, embrace the culture;
• Excellent written and spoken communication skills;
• Ability to interact with senior management elements and influence decision makers;
• Availability to travel;
• Fluent in English. French and other European languages, including Portuguese, is a plus.
• Knowledge of the Megara Platform, Openshift Platform and microservices applications is a plus.

Job Offer

A managerial position with great growth potential.

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