Description

Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services that connects the best talents to the best projects.

We are looking for a Support Analyst to work in a finance project in Lisbon.

Responsibilities:

- Finding a solution to solve the technical and functional issues raised or forwarding the issue to the appropriate team and following-up issue resolving; 
- Ensuring that a solution is provided within the appropriate timeframe depending on the issue’s priority;
- Coordinating and ensuring optimal communication between the different teams/stakeholders in your role as a single point of contact, including regular updates on the progress in case of blocking incidents;
- Supporting and Deploy vendor application, if and when needed;
- Documenting issues raised by the users and identified as a bug;
- Following up and taking action when necessary on the technical alert messages sent to the team’s common mailbox;
- Ensuring that the control tasks at the beginning of day and the daily feedback is performed.

Requirements: 

- 3+ years of experience;
- Knowledge of SQL;
- Knowledge of Microsoft tools (Outlook, Excel, Sharepoint);
- Experience with Unix;
- Knowledge of ITIL processes and methods;
- Fluency in english.

We offer:

- Integration in a dynamic, experienced and friendly team;
- Career development;
- A program of partnerships with different companies in the fields of leisure, health and wellness, training, among others.

If you are ready for this challenge, apply here.