Description

Dellent Consulting is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services that connects the best talents to the best projects.
We are looking for Support Analyst for our team in Lisbon or Porto.

Main Responsabilities:
· Monitorization of the critical user journeys of the team products

Requires:
· Be analytical - if an error occurs once it is an error, if it is repeated it is a problem that must be fully investigated;

· Hates routine work - Build software automation to eliminate manual repetitive tasks;

· Proactivity in validating logs and metrics to detect potential problems or strange patterns;

· Be curious and customer centric, resilient and willing to learn;

· Monitor production / non-production services within his/her team´s responsibilities;

· Engage with development team throughout the team´s product life cycle, ensuring product reliability;

· Experience in scripting languages (Python, Bash, Perl, Other) to automate daily or correction processes;

· Ability to understand different systems, their functionalities and where they fit into an ecosystem;

· Availability to perform on-call prevention.

Nice to Have:
- Knowledge of Microservices;

· Knowledge of technologies:

- Shell;
- AWS;
- ELK, Prometheus & Grafana;
- Knowledge of collaborative platforms (Jira, Confluence, GitLab);
- Good skills in English, both written and spoken.

Apply
If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here.