Description

Our client is looking to hire a Service & Project Manager to join their Lisbon offices.

Client Details

Our client is a international tech company.

Description

• Work as a project and service operational interlocutor, internally and externally, for the Clients of your portfolio;
• Coordinate the teams in the implementation of projects and services, according to clients' needs and expectations, managing scope, deadlines and quality criteria (Ex: SLAs) agreed with them;
• Register, control and manage the potential risks associated with the execution of the project and/or rendering the service to the Client, involving the necessary teams, including the Client when relevant, in the preparation of mitigation and contingency plans;
• Participate actively and proactively in controlling and maximizing project profitability;
• Monitor and report the progress of the project and the delivery of the service according to the specifications and/or requirements established initially;
• Support the definition of corrective and preventive actions in the face of problem situations detected during the service delivery, coordinating its subsequent implementation;
• Generate the creation, maintenance and analysis of the records inherent in the provision of the service;
• Follow-up with the activities of the technical teams affected by the service you manage;
• Ensure, when applicable, escalation of all situations occurring outside the scope of the service contracted by the Customer;
• Proactively work with a view to preventing possible failures in the provision of services at various levels, as well as performing tasks that can install "added value" in the service provided;
• Actively participation in surveying customer needs and / or promoting new business opportunities, in close collaboration with business teams;
• Prepare, present and analyse with the Client the reporting of project activities and / or service delivery.

Profile

• High Degree or equivalent (training ou professional experience);
• 2+ years' experience in similar functions;
• Large Knowledge in the IT area;
• Knowledge of Project Management and Service Management;
• Certifications in Service Management Methodologies (ITIL, ISO20000, CoBIT or similar);
• Certifications in Project Management methodologies (PMI and/or PMA);
• Fluency in English.

Valued:

• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyse and solve problems;
• Good communication skills;
• Easy interpersonal relationship and team spirit;
• Ability to achieve results;
• Ability to deal with stress and emotional control.

Job Offer

Integration into a young, solid, ambitious and motivated team.

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