Description

Our client is looking to expand the service desk team in Porto.

Sobre o nosso cliente

Our client is globally responsible for its Group's IT infrastructure, IT solutions and IT services. The company is currently in the set up phase. A group-wide transformation project has been started to build a unified and state of the art Group IT infrastructure. The client opens up unique opportunities to drive your professional and personal development in a fast changing, forward-looking IT organisation.
The Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

Principais responsabilidades

• Build, operate and improve the global IT service management platform
• Manage day-to-day operations, automate routine parts, implement changes, steer incident and service request processes, enhance service reporting
• Provide expert advice for projects
• Elevate ServiceNow platform to the next level
• Take end to end accountability and keep up a high pace in a complex environment

Perfil desejado

• Degree in engineering/ computer science or an international equivalent
• Professional experience in ServiceNow and similar roles
• Sound knowledge in the area of ITIL and IT service management
• Good team player with high level of integrity and strong communication skills

Benefícios adicionais

• An agile and fast changing company
• A modern and dynamic working environment
• Possibility to drive ideas into reality
• The opportunity to take more responsibility and develop your career

Candidate-se através do website