Description

Noesis is looking for candidates with the following profile:

Responsibilities:

• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations.

Soft Skills:

• Handle technically challenging and politically hot customer situations
• Strong communications skills – Excellent spoken and written English communication skills + a second language, like Mandarin or French or German
• Effective, polished interaction with customer to gather information
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customer support

Technical Skills

• Operating Systems > Linux
• Familiarity with OS Internals concepts (Windows or Linux) and Storage
• Demonstrable troubleshooting skills/experience
• Experience with Azure IAAS
• Understanding of cloud vs. on premise computing

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: Senior Support Engineer Azure IAAS - Lisbon/Hybrid