Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
 
We are looking for a Azure Aplications Services Consultant for project based in Lisbon.

Responsibilities:

• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Use various data collection tools and troubleshooting methodologies to analyze problems, determine root cause and develop solutions for the customer.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about products, services and support.
• Advise customers on how to gain additional value from their products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

 
Skills required:

• Web Development or Customer Support experience in one or more of the following: Web App troubleshooting on Linux, Windows IIS, ASP.NET, or Azure Web Apps
• Knowledge of HTML, HTTP protocol and CSS.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Experience with REST API calls and CRUD operations
• Experience in Azure or other cloud computing platform
• Advanced English

 
Experience desired:

• Application development & debugging experience with one or more languages or frameworks: Java, JavaScript, Node, .NET Core, ASP.NET.
• WebSocket, SignalR or WebRTC
• Troubleshooting skills in Network, Connection, Socket and DNS
• Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer
• Experience working with cloud communication APIs

If you’re interested in this job please send your CV in English to [email protected], with the reference “JM/ .NetAz”.

Thank you!