Description

Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.

Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
 

Sobre o nosso cliente

Our client provides quality managed IT services, hardware and software implementation, maintenance and cloud services to their dedicated clients.

Principais responsabilidades

* Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.
* Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
* Work and interface with clients on a daily basis
* Install, configure, and harden client workstations and laptops
* Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains
* Assist with the development, review, and implementation of various SOP's for clients
* Assist in software and equipment patching and maintenance for clients
* Assist in network documentation and asset inventory for clients
* Actively contribute to ongoing process improvements within company and client networks
* Participate in rotational after hours emergency support services for client networks
* Performs various other duties as required

Perfil desejado

* Ability to pass background check
* Participation in Company Drug Program
* High School Diploma
* BS degree in Computer Science/Engineering or related active Certifications proving competency
* Good oral and written communication skills
* Good organizational and time management skills with the ability to multi-task on simultaneous projects
* Ability to solve complex Help Desk issues with little to no supervision
* Ability to interact with various personalities using tact and diplomacy
* Knowledge of various desktop platforms
* 2+ years' experience working in Helpdesk environment
* 2+ years' experience working in or with the following:
* Microsoft Windows Server 2008/2012
* Microsoft Active Directory
* Microsoft Exchange Server 2007/2010/2013
* Microsoft Client Operating Systems including XP, Vista, Windows 7, Windows 8 and Windows 10
* Microsoft Office 2003/2007/2010/2013/2016
* Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT
* Microsoft Office365 Support
 

Benefícios adicionais

Technical Development

International Enviornment

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