Description

Our client is looking to expand the Service Management team in Porto.

Client Details

Our client is an international technology group with about 10,000 employees, more than 100 locations worldwide and a common goal: turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, Tissue and Tobacco, they offer products, solutions and services that inspire. They act fast to customer needs, they execute ideas seamlessly, and with their innovations they create added value for their customers. In doing so, they are increasingly building on ecosystems that solve the challenges of today and tomorrow.

As part of the group's digital business, its Porto location will be developing industry-leading software products for all companies and building innovative digital tech ventures that transform global manufacturing. State-of-the-art IT services worldwide, including cloud architecture, cyber security and SAP are central components of the offer. Leveraging the advantage of corporate power and a startup's proficiency with new technologies, Porto will be a key driver of the Group's digital transformation.

Description

• Act as a consulting and coordinating link within the globally operating Corporate IT
• Strengthening of the service management team and holistic responsibility for the IT services provided to our customers
• Definitions, optimization and monitoring of ITSM processes
• Create and maintain IT related Service Descriptions and Statement of Works
• Identify record, specify and implement customer requirements.
• Collaboration and management of service providers and suppliers
• Preparation and execution of service review and management meetings
• Monitoring and control of service quality and adherence to schedules in the regular operation phase

Profile

• A Bachelor's degree in a Business or Information Systems related field or comparable Education
• 5 years of experience in a comparable position with close customer contact
• Strong communication skills in direct customer contact as well as methodological competence in IT service management
• Good understanding of ITIL processes and knowledge in the area of IT outsourcing/IT Services
• Experience with Project Management
• Strong customer facing, administration and quality control skills.
• Excellent leadership and communication skills.
• Ability to work equally well as part of a team or individually and manage own workload.
• Fluent in English.

Job Offer

• An agile and fast changing company
• A modern and dynamic working environment
• Possibility to drive ideas into reality
• The opportunity to take more responsibility and develop your career

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