Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for a Intune Support, for a project based in Lisbon.

Responsibilities:

• Provide technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies.
• Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services. 
• Work is office-based, but occasionally there is the need to travel to attend meetings.
• Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers. 
• Work with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations. 
• Resolving customer technical problems.
• Opportunity for personal growth.

 Qualifications and Experience:   

• Strong knowledge of any Windows OS, Mobile device OS;
• Client/Server knowledge, understanding of Cloud services;
• Recent work experience in a customer facing support role;
• 3 or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting;
• Good Communication Skills - spoken and written English / German or French is a plus;
• Excellent customer service skills and customer focused attitude;
• Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.  
• Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office 365, other Mobile device management tools and programming knowledge; 
• Effective learning skills and the ability to learn on the go;
• Genuine passion for technology and desire and aptitude to increase technical skill level required.
• Excellent written and oral communication skills;
• Cultural sensitivity;
• Experience of building relationships with customers;
• Ability to build the trust of a community;
• Self-motivation and an ability to use initiative;
• Flexibility and ability to adapt to ambiguous and changing situations;

If you're interested in the position, please send your updated CV to '[email protected]', with the reference "LM/INT". Thank you!