Description

Provide Infrastructure support based on the ITIL framework to 350 staff located across 12 offices worldwide based on IPSec VPN WAN. The IT equipment of our client consists of 80 physical/virtual windows servers, 40 network switches, 10 firewalls, 600 PCs, 100 Laptops and Apple smartphones and tablets.

Client Details

Architecture, Urbanism and Design Multinational Company.

Description

• Actively monitoring the incident management support system (HOTH);
• Actively monitoring the network & server support solutions (HP SIM, HP OneView, Veeam, VMWare & PRTG);
• Actively monitoring the centralised alerting mailbox;
• The scheduling and deployment of windows updates to servers using both WSUS and manual installations;
• The scheduling and deployment of server, switch, firewall and wireless router drivers, firmware and software updates;
• Co-ordinating support with 3rd party entities for the resolution of hardware and software incidents;
• Adhering to and promoting current ITIL based framework procedures and work methodology.

Profile

• Excellent communication skills;
• Microsoft certification (Proof of certification mandatory);
• Experience with HP hardware including Proliant servers and network switches;
• An understanding of IT Security Fundamentals;
• ITIL framework certification;
• VMWare, Cisco, CompTia or other certification (Proof of certification mandatory);
• IT Security focused certification, such as ISC SSCP or ISC CISSP;
• Direct experience with Windows Server 2012/2016/2019, Cisco/HP Firewalls/Routers/Switches, HP Proliant DL Servers and storage solutions;
• Prior support experience in a server or network infrastructure based support role;
• Experience in ITIL service definition.

Job Offer

Career progression.

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