Description

Randstad operates in Portugal and worldwide as a leader in the area of Human Resources, in several sectors of activity.
Technologies specialization works exclusively in the IT & Telecom sector, promoting unique professional development opportunities.
Randstad is currently recruiting a Engineer Customer Support.


Randstad operates in Portugal and worldwide as a leader in the area of Human Resources, in several sectors of activity.
Technologies specialization works exclusively in the IT & Telecom sector, promoting unique professional development opportunities.
Randstad is currently recruiting a Engineer Customer Support.


descrição da função/job description
- Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer;
- Earns the confidence of customers and is able to use the confidence to achieve results. Collaborates with Engineering on complex product and software issues, driving resolution of specific bugs;
- R&S, DC, SP technologies;
- Provides systems/product training. Provides guidance & leadership to less experienced engineers;
- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables;
- Lead technical weekly case reviews with your region's client support and engineering teams. Lead case resolution with emphasis on high severity by coordinating right technical resources;
- Provide technical/operational input to regular reviews on activities and deliverables provided, as well as observed technical symptom trends, remediation, and other related topic;
- Periodical customer visits.


requisitos/requirements
- University degree or equivalent (plus) and 5 more years of experience in network engineering or telecommunications support environment;
- Operation and configuration of Cisco's routing and switching devices (IOS/XR);
- Good knowledge of Data Center, Routing and Switching;
- Effective Troubleshooting and Analytical skills (please provide examples);
- Fluency English it's mandatory (Spanish is a plus);
- High interpersonal skills, very good presentation skills (to technical and non-technical audience) as role is customer facing;
- CCNP Service Provider or Route Switch (certificate mandatory).

oferta/offer
- Integration in prestige client;
- Career progression;
- Attractive salary package.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2020-81247