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CRM Technology Lead @ Michael Page Portugal

Description

Working within the strategic framework set-out by the Director of Digital Development and Operations the Technology Lead will play a leading role in company's drive to provide a World-Class Customer Experience through Digital Channels.

Client Details

The client is a global medical products and technologies with leading market positions in advanced wound care, ostomy care, continence care and infusion care.

Description

Duties and Responsibilities

  • To work closely with the product manager(s) and delivery manager(s);
  • To help to provide technical knowledge to support the team and guide the work;
  • To guide the technical direction of the mission by working with technical architects and the developers on the team;
  • To plan how specific pieces of work fit within the rest of the team's work, and, sometimes, tailoring the work based on who is in the team;
  • To support team's learning and development, being the expertise in the team;
  • To add suitable technical information to epics and user stories;
  • To help on recruiting developpers to scale and maintain our Digital Development Tech-Hub capacity with investment world-class talent;
  • Assumed responsibility and handover of vendor developed platforms and products;
  • To help recruiting and on-boarding new developpers to the team, introduce the team's work and overall goals;
  • To discuss the new developer's objectives to ensure there is suitable work for them and generally help settle them in to be productive team members;
  • To off-board leavers;
  • To create a safe envrionment where team members, enabling them to share ideas and ensure thir work well-being;
  • To remove technical blockers;
  • To champion good practices, running peer code reviews;
  • To attend to incident reviews;
  • To not need to oversee everything the team does, allowing them to make their own technical decisions;
  • To not need to know everything about our Digital Landscape to be a Technology Lead.

Profile

Skills & Experiences required

  • Advanced on D365 CE platform in a development and administrator role;
  • Advanced on the Power platform and creating power automate processes;
  • Advanced on .Net, JS coding and SQL;
  • Working with Sales, Service & marketing CRM Users;
  • Working knowledge with data extraction, transformation and upload tools such as Kingswaysoft, Power Automate or similar tools;
  • Experience with Marketing Automation and Telephony tools such as Click Dimensions and Genesys or similar tools.

Job Offer

Career Progression;

International Project.

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