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CRM Application Admin @ Michael Page Portugal

Description

Working within the strategic framework set-out by the Director of Digital Development and Operations, the Application Administrator will play a leading role in company's drive to provide a World-Class Customer Experience through Digital Channels.

Client Details

The client is a global medical products and technologies with leading market positions in advanced wound care, ostomy care, continence care and infusion care.

Description

Duties and Responsibilities

  • Responsible to maintening, upgrading and confifuring the platform;
  • Managing the onboarding, support, training and offboarding of application users;
  • Monitors and create report for various aspect of the platform such as usage, security and performance;
  • Manage and run data queries;
  • Attending to Agile Ceremonies;
  • Participate in testing and evaluating new programs;
  • Working closely with other members of the cross funtional team;
  • Determining operational practicality;
  • Maintaining application documentation.

Profile

Skills & Experiences required

  • Experience working on the D365 CE platform in a development and/or administrator role;
  • Experience working on the Power platform and creating power automate processes;
  • Experience of .Net, JS coding and SQL;
  • Working with Sales, Service & marketing CRM Users;
  • Working knowledge with data extraction, transformation and upload tools such as Kingswaysoft, Power Automate or similar tools;
  • Experience with Marketing Automation and Telephony tools such as Click Dimensions and Genesys or similar tools;
  • Knowledge of CRM plugin coding, xrm toolbox or similar tools.

Job Offer

- Career Progression

- International Project

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