Description

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. 

We are looking for a Technical Support Engineer for a finance project in Lisbon.

Requirements:

-Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience;
- 3+ years of experience as first & second-line IT Application Support for a business within a fast-paced and competitive environment;
- Operating Systems: Unix, Linux;
- Knowledge of Java;
- Experience with Databases: PostgreSQL, Sybase, SQL, Oracle, PL/SQL;
- Other: Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat;
- Methodologies: ITIL;
- Critical Thinking;
- Detail oriented, analytical and excellent follow through;
- Excellent work ethic, self-starter, autonomous;
- Ability to learn from experience and from informal/formal instructions;
- High level of persistence, can-do attitude, pro-activeness and maturity;
- Fluent in English.
 

Responsabilities:

- Handle user reported incidents;
- Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades;
- Escalate timely to Head of APS on possible risks, escalation matters and management issues;
- Ensure Service monitoring, reporting and continuous improvement of the service quality and availability;
- Review and create application Support knowledge documentation;
- Ensure that the all production deliverables are aligned with bank standards and best practices

We offer:

- Integration in a dynamic, experienced and friendly team;
- Career development;
- A program of partnerships with different companies in the fields of leisure, health and wellness, training, among others.

If you are ready for this challenge, apply here.