Description

Your Role:

• Ensure day-to-day quality of service of live applications to end-users by resolving incidents, answering user requests, monitoring production environments, developing a good understanding of the existing application and ensure daily communication & transition with teams from other time zones.
• Helpdesk
• Understand the application landscape, develop expertise of the applications and understand various interfaces involved;
• Answer user requests and manage incidents, including target days;
• Define new practices/processes when needed;
• Write new procedures and ensure their collective ownership;
• Contribute to checking’s & validation of production changes and application restart;
• Incident Management
• Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams;
• Re-instate services as soon as possible whenever an incident occurs.
• Service Level Management
• Monitor environments and KPIs;
• Suggest changes, improvements so as to continuously improve global level of service;
• Validate changes onto production.
• Problem Management - identify recurring Issues and service Request and define action plans to reduce them.
• This position imply On-Call duties and may imply some trips abroad.

Noesis is looking for professionals with the following profile:

• Degree in computer science, information technology or similar, with good background of experience with software development/support;
• At least 3 years of experience with Application Support;
• Good understanding of the ITIL norm and practices;
• Good understanding of RDBMS concepts;
• Good understanding of Incident Management, Support Request Management and Problem Management;
• Proficiency in Oracle, Sybase and SQL Server;
• At least 1 year working experience with UNIX and LINUX and its standard commands;
• Knowledge of DataStage TX, PowerShell Scripts, Service Now and Calypso will be valued;
• Knowledge of the financial services industry is desirable;
• Good interpersonal skills;
• Excellent communication skills;
• Ability to work with pressure;
• Fluency in English is mandatory;
• Fluency in French will be valued;

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__9_22_5108. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!